Privacy Policy

 

 

This privacy policy sets out how Europac uses and protects any information that you give Europac.co.uk  when you use this website.

Europac is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Europac may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
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    WHAT WE DO WITH THE INFORMATION

    Information that you give to europac.co.uk when you request a quote for something online from this website will solely be used to transact your order and will not be distributed or disclosed to a third party unless we are required to by law.

    Other information gathered by the website is used to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may need to contact you about your quotation.
  • We may need to supply your delivery address to the 3rd party delivery operators (Royal Mail)
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    People who contact us via social media

    We manage our social media interactions.
    If you send us a private or direct message via social media the message will be stored by us for 3 months. It will not be shared with any other organisations.

    People who call us

    When you call the iwebmarketing contact number we do not collect Calling Line Identification (CLI) information or record conversations.

    People who email us

    We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
    We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

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    People who use our LiveChat service

    We may use a third party provider from time to time to supply and support a LiveChat service, which we use to handle customer enquiries in real time.

    If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.

    You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.


     

    SECURITY

     

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    All purchase transactions will be carried out using a secure environment (128 bit secure SSL technology) and complies with the Payment Card Industry Data Security Standard. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

     

    HOW WE USE COOKIES

     

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an ndividual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

     

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

     

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

     

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information please refer to our Cookies page

     

    This website at times may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Europac website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

     

    You can set preferences for how Google advertises to you using the Google Ad Preferences page, or visiting DoubleCick opt-out page or the Network Advertising Initiative opt-out page. If you want to, you can also opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

     

    LINKS TO OTHER WEBSITES

     

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

     

    CONTROLLING YOUR PERSONAL INFORMATION

    You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@europac.co.uk

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998.

    A small fee will be payable. If you would like a copy of the information held on you please write to:

     

    Europac

    The Homestead, Unit 9, Watling St, Potterspury, Towcester, Northamptonshire, NN12 6LH

     

     

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

     


     

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